“It takes many good deeds to build a good reputation, and only one bad one to lose it.”
Wise words from the American writer, printer, political philosopher, politician, Freemason, postmaster, scientist, inventor, humorist, civic activist, statesman, and diplomat Benjamin Franklin. Talk about having a portfolio career!
But Franklin was certainly onto something vital with this observation – pointing out the fragility of reputation and the difficulty of building a strong one without many good deeds to support it.
On that note, Sing Education set out to assess our own reputation among the clients, communities and stakeholders we serve. Recently we surveyed headteachers and staff members across our network of partner schools to capture their perceptions about our curriculum, teaching method, staff placements and customer service. We were delighted to uncover a number of
First, all those who responded to the survey indicated that they believed our service was high quality. Similarly, many said they felt the service was inclusive and educational. All of the respondents affirmed that as a team Sing Education is extremely responsive to questions and/or concerns. Some direct quotes from the survey included “We’re very happy with Sing Education and the provision, support and staff;” while others said, “We would like to clone our teacher and have her all over our school.”
We also receive regular feedback through more informal channels such as email. In recent days, we’ve received messages from headteachers saying they’re “[i]n awe of the Sing Education teacher’s behavior management strategies;” with others noting they were “[h]appy with how singing assemblies had been planned and how they link up well with the new Ofsted framework which focuses on providing a broader curriculum.”